FAQ
What sets your foldable electric scooters apart from the other less expensive brands?
We only distribute and sell what we use ourselves. The biggest factors that we consider in our foldable electric scooter product line are the superior batteries, engineering, design and build quality. Our foldable electric scooters are highly awarded with excellent rider reviews, worldwide.
Can I use these foldable electric scooters in the rain?
Our foldable electric scooters are designed to withstand light wet weather conditions, but we do not recommend riding in heavy rain or any snow. Water damage can happen over time, so riders are also advised to not ride them through puddles or submerge them in water.
Water damage is not covered under warranty. Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear.
Learn more: Are electric scooters waterproof?
Where can I ride them?
Different provinces and states have different laws that govern the use of personal mobility devices. Always check posted laws and obey posted street signs. We highly recommend not riding on sidewalks and using bike lanes wherever possible.
Do I have to wear a helmet?
We recommend that you check your local laws for bicycle helmet requirements, but we always encourage our urban riders to wear helmets when riding. You’ll love our helmets, by the way.
How fast can I go?
Depending on the exact model, each scooter has different capabilities. Other factors that would determine speed are rider’s weight, gradient, terrain and wind resistance. We generally recommend that riders do not go above 30 km/h for the safety and consideration of other road users.
Can I leave the scooter charging overnight?
No. To prevent overcharging, unplug the charger once the charger light indicates the battery is fully charged. Do not charge the scooter overnight. Instead, resume charging when you are available to unplug the charger once the battery is fully charged.
How long does it take to get a full charge?
Depending on the exact model, it can take between 5 – 12 hrs (from flat) to get to a full charge. The larger the battery, the longer the charge time.
How do I read the battery voltage number?
This battery voltage table matches the battery charge percentage and voltage for the lithium battery pack inside your electric scooter. The voltmeter shows riders how much battery remains.
How far can I go? Does weather affect its performance?
This would depending on the exact model, riding conditions and rider’s weight. Please note that batteries operate optimally in temperatures from 25 degrees Celsius. In colder weather, it is normal for your scooter to experience a shorter than normal range on a full charge.
What are some helpful maintenance tips?
For units that have rear lights, DO NOT step on the rear mudguard while riding. The rubbing of the tires against the rear light cable (under the mudguard) will cause the rear lights to stop working. Remember there are brakes on the handle bar. You do not need to step on the back wheel to brake.
How should I store my electric scooter away for the winter?
What is your shipping policy?
We provide ground shipping options (foldable electric scooters) only. We offer free shipping within Canada and USA (excluding Hawaii, Puerto Rico, and Virgin Islands) for all foldable electric scooter orders*.
If you’re located in Vancouver, you can also purchase online and choose the pickup option at our showroom within 3-5 business days. Applicable Customs Duty and taxes are not included in shipping.
Learn more: Shipping Policy
Shipping to Hawaii and Alaska?
Shipping to Hawaii and Alaska is not available. If you must have an Urban Machina vehicle, please contact us first before placing an order online.
Learn more: Shipping Policy
Do you offer a payment plan?
Yes, we do! We offer 3 payment plan options, Klarna, Affirm, and FinanceIt.
Klarna: Pay in 4 Interest Free Payments. Choose Klarna at check out to start application.
Affirm: Interest rates apply. Choose to split your payments up to 12 months. Choose Affirm at check out to start application
FinanceIt: Interest rates apply. Store pick-up only. Choose to split your payments up to 36 months. Calculate the monthly instalment and start the application, here.
Currently our payment plans are for Canada only. Please find more details in the link below.
Learn more: Payment Plans
What are your terms and conditions for pre-orders or deposits?
As we want to offer our customers the newest and most innovative products, we accept pre-orders on all incoming models, or models that coming on the next shipment. All pre-orders are paid in full. Pre-orders will be fulfilled in accordance of when the order was placed and are fully refundable before delivery.
Although rare, kindly note we reserve the right to cancel pre-orders if we are not able to fulfill your order due to unforeseeable circumstances. In the event that we cancel a pre-order, customers will get a full refund.
Learn more: Pre-Order FAQ.
Learn more: Deposit FAQ
I’ve got a flat tire. Where can I fix it?
Chances are, you have a punctured tube. Replacing the tube on your foldable electric scooter is very much like replacing the the tube on a bicycle. We stock bicycle tubes for all our foldable electric scooters and you purchase them online and have them shipped to you. You can try to replace the tubes on your own, or make an appointment with our technician (standard labor rates apply). Most bicycle stores will also be able to replace them, but they will not stock the tubes that you need, so remember to purchase them at Urban Machina first.
Please note Urban Machina does not perform maintenance or repairs for electric scooter brands other than the ones sold by Urban Machina.
Servicing support: Submit a Ticket
Have more questions?
Check out our online tutorials and articles in the help center.