Returns and Refunds

What is the refund/exchange policy?

SCOOTERS

Showroom pick up: We offer a full refund or exchange for unopened scooters, or scooters that are brand new and unused (within 7 days of purchase).   

Online: We offer a full refund for scooters that have not been shipped out.   For scooters that have already been shipped out, we will offer a refund within 7 days of your receipt of the item, after item has been returned and received at our warehouse, and inspected to conclude that is is brand new and unused.  Please note there will be a 15% restocking fee.  Buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on the following:

  1. Scooters that have customized add-ons to the product that require installation at the customer’s request, before delivery;
  2. Scooters that have personal modifications to the product by the customer after delivery; and
  3. Scooters that have been used.

PARTS & ACCESORIES

Showroom pick up: We offer a full refund or exchange for unopened and uninstalled products within 14 day of purchase. 

Online: We offer a full refund or exchange on unopened and uninstalled products within 14 days of your receipt of the item.  Buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on electronic parts, including charger, battery, throttle/LCD display, controller, lights, and all electrical wirings. 

Urban Machina only sells parts that are compatible with scooters sold by Urban Machina.  Please note it is the buyer's responsibility to confirm that parts purchased are compatible with their scooters, if they are not brands sold by Urban Machina.