Returns and Refunds

Electric Vehicles Return/Exchange Policy

Showroom Pick-Up 

If you buy an electric vehicle from us and it does not meet your expectations, (too large, too small etc.) you can return the product within 7 days of purchase for a full refund or exchange under the following condition: 

  • The vehicle must be brand new and unused.

Online Purchases

If your electric vehicle has not been shipped, we will offer a full refund.

If your electric vehicle has been shipped, you can return the electric vehicle within 7 days of purchase. 

  • The buyer is responsible for costs associated with return shipping.

  • The refund is determined after our team has received and inspected the item.

  • The refund will be processed within 5 to 7 business days upon receiving the item.

  • There will be a 15% restocking fee. 

Unfortunately, we cannot offer refunds or exchanges on the following:

1. Items that have customized add-ons to the product that require installation at the customer's request, before delivery;

2. Items that have been personal modifications to the product by the customer after delivery. 

3. Items that have been used.

4. Parts that are installed on electric vehicles or used on electric vehicles that are not originally purchased from Urban Machina Inc.

 

Pre-Order Cancellation (all orders from Nov 1, 2021, forward)

PayPal & Credit Card: All pre-order cancellations paid with a credit card will be charged a 3% cancellation fee.

PayBright:  All pre-orders paid via PayBright will incur a 5% cancellation fee.

Exception: The cancellation fee is not applicable if the product is delayed more than 30 days after the latest stated delivery time.

 

 

Parts & Accessories Return/Exchange Policy

Showroom Pick-Up:

We offer a full refund or exchange for unopened and uninstalled products within 14 days of purchase. 

Online Purchases:

We offer a full refund or exchange on unopened and uninstalled products within 14 days of your receipt of the item. The buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on electronic parts including:

  • Charger

  • Battery

  • Throttle / LCD Display

  • Controller

  • Lights

  • Electrical Wirings 

  • Motors

Urban Machina only sells parts that are compatible with electric vehicles sold by Urban Machina. 


Please note: that it is the buyer's responsibility to confirm that parts purchased are compatible with their electric scooters if they are not brands sold by Urban Machina.

 

Need more help?

> Return & Exchanges Ticket