Returns and Refunds

What is the refund/exchange policy?

Showroom pick up: We offer a full refund or exchange for unopened purchases, or items that are brand new and unused (within 7 days of purchase).   

Online: We offer a full refund for items that have not been shipped out.   For items that have already been shipped out, we will offer a refund within 7 days of purchase after item has been returned and received at our warehouse.  Please note there will be a 15% restocking fee.  Buyer is responsible for costs associated with shipping the item back.

Unfortunately, we cannot offer refunds or exchanges on the following:

  1. Items that have customized add-ons to the product that require installation at the customer’s request, before delivery;
  2. Items that have personal modifications to the product by the customer after delivery.
  3. Items that have been used 
  4. Parts that are installed in scooters or used on scooters that were not originally purchased from Urban Machina