Key Holder APPLY NOW

Vancouver, BC
Retail Operations
Full time

About Us

Urban Machina Inc. (UMI) was founded on the need to improve the urban commute. We strive to make the "One-Car-Less" vision achievable by providing the public with an eco-friendly, fun and alternative way to commute. We are the exclusive distributors in Canada for various brands of foldable electric kick-scooters.

Your Typical Day

As Urban Machina’s full time Sales and Key Holder you are responsible for delivering exceptional customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the addition of Key Holder, you will also have store open/closing responsibilities. You should demonstrate a strong commitment to the customer experience, a genuine curiosity and interest in micro mobility, and exceptional selling skills. The ideal candidate also understands how to be a team player, and is savvy about the visual and operational aspects of the role. Additionally, you must have a high degree of maturity and integrity given store open/closing role.

What You’ll Bring To The Team

Create The Customer Experience

  • Demonstrate strong use of selling skills
  • Ensure a high level of customer service through extensive product knowledge and product ownership
  • Take ownership for the customer journey in our showroom
  • Conduct test rides with demo electric scooters available in the showroom

Be a Team Player

  • Model behavior that reflects the company’s core values
  • Appropriately manage conflict and take ownership for your part in the team dynamic
  • Demonstrate a high degree of maturity and integrity
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Represent the Brand

  • Understand and communicate the micro mobility lifestyle with each other and the customer
  • Familiarize with company policies and all services available to customers’ post-purchase
  • Maintain store presentation standards

Operational Excellence

  • Perform store opening and closing procedures including but not limited to setting up POS and securing the showroom
  • Ensure all sales and operational policies and procedures are maintained
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes

You Have:

  • Prior sales experience : 2 - 4 years preferably in a customer-focused environment
  • Must have open availability for a flexible work schedule that meets the needs of the business, including holidays and weekend shifts
  • Desire to exceed sales goals
  • Enthusiastic, energetic and personable professional demeanor
  • Excellent written and verbal communication skills
  • Ambitious, hardworking and team-oriented
  • Post secondary education or equivalent
  • Ability to lift at least 30 lbs
  • Proficiency with MS applications (Word, Excel, etc)

|||Vancouver, BC|||Retail Operations||||||qhew2zHEo~Qc5MDU|||FULL_TIME|||CAD|||HOUR|||single||||||||||||false


* Required

Thank you. Your application has been received successfully.