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About Us

Urban Machina Inc. (UMI) was founded on the need to improve the urban commute. We strive to make the "One-Car-Less" vision achievable by providing the public with an eco-friendly, fun and alternative way to commute. We are the exclusive distributors in Canada for various brands of foldable electric kick-scooters.

Your Typical Day

As Urban Machina’s full time Sales and Key Holder you are responsible for delivering exceptional customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the addition of Key Holder, you will also have store open/closing responsibilities. You should demonstrate a strong commitment to the customer experience, a genuine curiosity and interest in micro mobility, and exceptional selling skills. The ideal candidate also understands how to be a team player, and is savvy about the visual and operational aspects of the role. Additionally, you must have a high degree of maturity and integrity given store open/closing role.

What You’ll Bring To The Team

Create The Customer Experience

• Demonstrate strong use of selling skills
• Ensure a high level of customer service through extensive product knowledge and product ownership
• Take ownership for the customer journey in our showroom
• Conduct test rides with demo electric scooters available in the showroom

Be a Team Player

• Model behavior that reflects the company’s core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Demonstrate a high degree of maturity and integrity
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Represent the Brand

• Understand and communicate the micro mobility lifestyle with each other and the customer
• Familiarize with company policies and all services available to customers’ post-purchase
• Maintain store presentation standards

Operational Excellence

• Perform store opening and closing procedures including but not limited to setting up POS and securing the showroom
• Ensure all sales and operational policies and procedures are maintained
• Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes

You Have:

• Prior sales experience : 2 - 4 years preferably in a customer-focused environment
• Must have open availability for a flexible work schedule that meets the needs of the business, including holidays and weekend shifts
• Desire to exceed sales goals
• Enthusiastic, energetic and personable professional demeanor
• Excellent written and verbal communication skills
• Ambitious, hardworking and team-oriented
• Post secondary education or equivalent
• Ability to lift at least 30 lbs
• Proficiency with MS applications (Word, Excel, etc)